Managing Work Stress in a Changing World

These last few months have shown us how quickly our world can change. The ability to be adaptable and flexible has taken on a new perspective. Information, plans, teams, and customers have shifted at a dizzying pace, accompanied by a higher…

You Have Low Employee Engagement Scores – What Do You Do to Improve It?

If you suspect your employees are showing signs of disengagement, you should listen to your employees and take action quickly. Most executives already understand that low employee engagement scores can be a warning sign. Disengagement directly…

The Power of Energy Management in the Workplace

Research shows as leaders move up in an organization, the demands become greater. Busy leaders have to do more with less time. Many people feel exhausted, overwhelmed, and unfocused; often feeling like they are lacking purpose in their work.…

Empathy Has Decreased by 40% Since 2000 in College Students. What Can We Do About This?

I was at the Achievers Customer Experience Leadership Conference in Toronto in the fall and heard Celeste Headlee, award winning journalist speak on We Need To Talk: How To Have Conversations That Matter. I was shocked when she said that empathy…

Heart and Edge: The Secret Ingredients of a High Performing Leader

When you think of a great leader or mentor who has had a positive influence on your life, how would you describe that person? Were they strong, fearless, driven, smart or were they a good listener, coach, understanding, warm, funny? We know…

Lack of Impulse Control: Is It Preventing Leaders from Engaging with Their Team?

It all started with a client of mine whose leader had expressed frustration with her team members for being too relaxed and unprofessional. My client was the Chief Operating Officer (COO) of a large healthcare company with over 600 team members.…

How Would Louis Zamperini Respond to Your Leadership Challenges with Optimism and Resiliency?

When I think of optimism and resiliency in people, I think of our “greatest generation” and people like Louis Zamperini.  Zamperini faces extraordinary trauma, as depicted in the book, Unbroken, and he has leadership lessons for all…

WHY SELF-ESTEEM IS CRITICAL TO SUCCESSFUL LEADERSHIP

Low self-esteem is a funny thing. It shows up in successful people as much as it does in someone we deem as lazy.

ARE YOU A SELF-AWARE LEADER?

Although most organizations spend the majority of their training budget on technical skills, a large percentage of leaders do not have the necessary skills and emotional competencies to manage the demands of the new economy.

The Last 8% of Constructive Feedback Conversations

Does anyone actually like their annual performance review? Leaders don't enjoy preparing them and employees dread attending them.